top of page
nelson-exteriorscom_790048630.jpg

Privacy Policy

main_logo.png

Privacy Policy (Tru Pro Exteriors)

Effective Date: February 15, 2026

Tru Pro Exteriors (“Tru Pro Exteriors,” “we,” “us,” or “our”) is a home exterior remodeling company based in Logan, Ohio. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website (the “Site”), request a quote, or contact us.

 

1) Information We Collect

A. Information you provide to us
When you fill out forms, request an estimate, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Property/service address

  • Project details (scope, materials, timeline, photos you submit)

  • Any messages or information you send to us

B. Information collected automatically
When you use our Site, we may automatically collect:

  • IP address

  • Device type, browser type, operating system

  • Pages viewed, clicks, time on site, and referring/exit pages

  • Approximate location (city/region)

  • Cookie and similar tracking data (see Section 4)

 

2) How We Use Your Information

We use your information to:

  • Respond to inquiries and provide estimates/quotes

  • Communicate with you about your request and scheduling

  • Provide customer support and service updates

  • Improve our Site and marketing performance

  • Maintain safety and security, prevent fraud, and enforce our policies

  • Comply with applicable legal obligations

 

3) How We Share Your Information

We do not sell your personal information.

We may share information with:

  • Wix (website hosting and forms): Our Site is built and hosted on Wix, and information submitted through the Site may be processed and stored through Wix’s platform services.

  • Analytics and advertising partners:

    • Google Analytics to understand website traffic and usage.

    • Meta (Facebook) Pixel to measure advertising performance and support remarketing (showing ads to people who have visited our Site).

  • Service providers: Tools we use for communications (including texting), customer management, and marketing support.

  • Legal/safety: If required by law or needed to protect rights, safety, and property.

  • Business transfers: If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

 

4) Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Operate and secure the Site

  • Remember preferences

  • Analyze traffic and improve performance (Google Analytics)

  • Measure ad performance and enable remarketing (Meta/Facebook Pixel)

Your choices: You can control cookies through your browser settings. If you block cookies, some Site features may not work as intended. You may also be able to manage ad preferences through Google and Meta account settings.

 

5) Calls, Emails, and Text Messages (Leads)

If you provide your contact information, we may contact you by phone, email, or text to respond to your request, provide estimates, schedule appointments, and send service updates.

Text message opt-out: You can opt out of SMS at any time by replying STOP. Message and data rates may apply. Message frequency varies.

 

6) Data Retention

We retain personal information only as long as reasonably necessary for:

  • Providing services and managing customer relationships

  • Recordkeeping and internal business purposes

  • Resolving disputes and enforcing agreements

  • Legal, tax, and accounting requirements

 

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure.

 

8) Your Rights and Choices

You may request to:

  • Access the personal information we have about you

  • Correct inaccurate information

  • Delete certain information (where applicable)

  • Opt out of marketing communications

To make a request, contact us using the details below.

 

9) Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

 

10) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

 

11) Changes to This Privacy Policy

We may update this policy from time to time. The “Effective Date” at the top will reflect the most recent version.

 

12) Contact Us

Tru Pro Exteriors
35730 Hocking Dr.
Logan, OH 43138
Phone: 740-644-9409
Email: support@truproexteriors.com

bottom of page